This incident is now resolved. The webhook delivery backlog has fully cleared, Sidekick is operating normally, and webhook delivery has returned to normal latency.
No further action is needed on your end. Thank you for your patience while we worked through this.
Resolved
This incident is now resolved. The webhook delivery backlog has fully cleared, Sidekick is operating normally, and webhook delivery has returned to normal latency.
No further action is needed on your end. Thank you for your patience while we worked through this.
Monitoring
We identified and resolved an issue where a high volume of internal events caused a processing backlog in our webhook delivery pipeline. As a side effect, some customers experienced unexpected automation behavior (including label changes) and delayed Sidekick responses during this window.
We have applied a fix and are monitoring to confirm full recovery. No further action is needed on your end.
Investigating
Sidekick has been restored and is working normally again. We’re still investigating whether other parts of Plain are affected. At this time, the only known remaining impact is delayed webhook delivery, where some events may take longer than usual to arrive. We’ll post another update within 30 minutes or as soon as we have more information.
Identified
We’ve identified a problem with our webhook processing pipeline that is preventing events from being handled correctly, which is in turn causing Sidekick to be unavailable. Customers may also see delays or failures in webhook delivery while this is ongoing. Our team is working on a fix, and we’ll post another update within 30 minutes or as soon as the situation changes.
Investigating
We’re currently investigating an issue causing Sidekick to be unavailable. Sidekick features may not load or respond as expected during this time. Other parts of Plain are unaffected. We’ll post another update within 30 minutes or as soon as we have more information.
