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Sidekick-based Workflows Outage
Resolved·Full outage

The fix has been confirmed working, sidekick discussions in workflows should be running as expected again. Please don't hesitate to reach out to us if you are still experiencing any unexpected behavior.

Tue, Jul 28, 2026, 10:34 AM
(2 months ago)
·
Affected components
Jul 28, 2026, 10:04 AM
10:34 AM
Sidekick
Updates

Resolved

The fix has been confirmed working, sidekick discussions in workflows should be running as expected again. Please don't hesitate to reach out to us if you are still experiencing any unexpected behavior.

Tue, Jul 28, 2026, 10:34 AM

Monitoring

The fix has been deployed and we are monitoring the situation.

Tue, Jul 28, 2026, 10:24 AM

Identified

Sidekick conversations generally are unaffected, only workflow steps that run a Sidekick conversation in the background are impacted.

Tue, Jul 28, 2026, 10:07 AM(16 minutes earlier)

Identified

Workflows that include steps that interact with Sidekick are currently not running. We have identified the issue and are working on a fix.

Tue, Jul 28, 2026, 10:04 AM