{"page":{"id":"01GYA9HP6C9PVD7GT21RBESVPV","name":"Plain","url":"https://status.plain.com/","updated_at":"2026-09-29T17:25:35Z"},"incidents":[{"id":"01M3Q0M68XDDS76QGXDM8T1BVG","name":"Ari Playground is broken across all workspaces","status":"resolved","created_at":"2026-09-29T16:40:34Z","updated_at":"2026-09-29T17:25:35Z","resolved_at":"2026-09-29T17:25:30Z","impact":"major","page_id":"01GYA9HP6C9PVD7GT21RBESVPV","incident_updates":[{"id":"01M3Q36M5ADJT2WA3TQ6Y3TQP5","body":"Ari Playground functionality has been restored.","created_at":"2026-09-29T17:25:35Z","display_at":"2026-09-29T17:25:35Z","incident_id":"01M3Q0M68XDDS76QGXDM8T1BVG","status":"resolved","updated_at":"2026-09-29T17:25:35Z"},{"id":"01M3Q36FNS4HQHC0BEQG5CJ3FD","body":"Playground functionality is fully restored","created_at":"2026-09-29T17:25:30Z","display_at":"2026-09-29T17:25:30Z","incident_id":"01M3Q0M68XDDS76QGXDM8T1BVG","status":"resolved","updated_at":"2026-09-29T17:25:30Z"},{"id":"01M3Q1M8BHFC6F7JZK5A1DFG5J","body":"A fix has been merged — engineering is currently waiting for it to be deployed to production.","created_at":"2026-09-29T16:58:05Z","display_at":"2026-09-29T16:58:05Z","incident_id":"01M3Q0M68XDDS76QGXDM8T1BVG","status":"monitoring","updated_at":"2026-09-29T16:58:05Z"},{"id":"01M3Q0M68X3X7XPQ71BZ3S6D4V","body":"Engineering has identified the root issue and is currently working on a fix.","created_at":"2026-09-29T16:40:34Z","display_at":"2026-09-29T16:40:34Z","incident_id":"01M3Q0M68XDDS76QGXDM8T1BVG","status":"identified","updated_at":"2026-09-29T16:40:34Z"}]},{"id":"01M34QYCR1E9Y7Z1HRD59MEBXY","name":"Plain App Degraded","status":"resolved","created_at":"2026-09-22T14:22:31Z","updated_at":"2026-09-22T14:52:25Z","resolved_at":"2026-09-22T14:52:25Z","impact":"minor","page_id":"01GYA9HP6C9PVD7GT21RBESVPV","incident_updates":[{"id":"01M34SN4CVCCS3RGXCASAV3MBS","body":"Between 14:09 and 14:51 UTC, some parts of Plain weren't working as expected due to a failed deployment that left our API missing a required permission. The deployment was rerun and the fix confirmed live. The issue is now fully resolved.","created_at":"2026-09-22T14:52:25Z","display_at":"2026-09-22T14:52:25Z","incident_id":"01M34QYCR1E9Y7Z1HRD59MEBXY","status":"resolved","updated_at":"2026-09-22T14:52:25Z"},{"id":"01M34QYCR1WV8MEE56Y7QWG1JF","body":"We've identified an issue affecting different parts of the app. A deployment issue temporarily removed a required permission from our API, we're addressing this and will post an update soon.","created_at":"2026-09-22T14:22:31Z","display_at":"2026-09-22T14:22:31Z","incident_id":"01M34QYCR1E9Y7Z1HRD59MEBXY","status":"investigating","updated_at":"2026-09-22T14:22:31Z"}]},{"id":"01M2VBBX8QX8B7VA2HW23BN6TY","name":"Plain app is down","status":"resolved","created_at":"2026-09-18T22:49:33Z","updated_at":"2026-09-18T23:02:32Z","resolved_at":"2026-09-18T23:02:32Z","impact":"critical","page_id":"01GYA9HP6C9PVD7GT21RBESVPV","incident_updates":[{"id":"01M2VC3PH3F1AFVJNF17EW46FX","body":"A third party provider experienced an outage which had downstream effects on our application. This has been resolved — service has been restored.","created_at":"2026-09-18T23:02:32Z","display_at":"2026-09-18T23:02:32Z","incident_id":"01M2VBBX8QX8B7VA2HW23BN6TY","status":"resolved","updated_at":"2026-09-18T23:02:32Z"},{"id":"01M2VBRE32Q1EJXKBPK1JTRT3K","body":"Plain is down due to a third party -provider. We are currently investigating.","created_at":"2026-09-18T22:56:23Z","display_at":"2026-09-18T22:56:23Z","incident_id":"01M2VBBX8QX8B7VA2HW23BN6TY","status":"investigating","updated_at":"2026-09-18T22:56:23Z"},{"id":"01M2VBDWF4EYB8SHBMJCB71FP3","body":"The Plain app is down — our team is actively investigating.","created_at":"2026-09-18T22:50:37Z","display_at":"2026-09-18T22:50:37Z","incident_id":"01M2VBBX8QX8B7VA2HW23BN6TY","status":"investigating","updated_at":"2026-09-18T22:50:37Z"},{"id":"01M2VBBX8Q3GN5WD292M1XFXRR","body":"The Pla","created_at":"2026-09-18T22:49:33Z","display_at":"2026-09-18T22:49:33Z","incident_id":"01M2VBBX8QX8B7VA2HW23BN6TY","status":"investigating","updated_at":"2026-09-18T22:49:33Z"}]},{"id":"01M2TMVXS1YBRHDBYE0DRJ2PAF","name":"Degraded performance","status":"resolved","created_at":"2026-09-18T16:16:20Z","updated_at":"2026-09-18T16:16:20Z","resolved_at":"2026-09-18T15:56:00Z","impact":"minor","page_id":"01GYA9HP6C9PVD7GT21RBESVPV","incident_updates":[{"id":"01M2TMVXS1VC2EDB51FA95G19C","body":"Between 15:40 UTC and 15:55 UTC, we experienced a transient degraded performance on some of our internal services which impacted different components of Plain. This issue is now resolved.\n\n• app.plain.com, GraphQL (HTTP): Snoozing wasn't working.\n\n• Webhooks: Couldn't be sent during this period of time. Delayed for a minute.\n\n• Channels \u003e Slack: Couldn't process inbound messages. Delayed for a minute.\n\n• Channels \u003e Email: Couldn't send outbound messages. Delayed for a minute, and we've observed some duplicate sends. Inbound emails couldn't be processed for five minutes either.\n\n• Sidekick: Couldn't process messages. Delayed for a minute.\n\nNo customer communications have been lost.","created_at":"2026-09-18T16:16:20Z","display_at":"2026-09-18T15:56:00Z","incident_id":"01M2TMVXS1YBRHDBYE0DRJ2PAF","status":"resolved","updated_at":"2026-09-18T16:24:09Z"}]},{"id":"01M2QNBB0H2CTHEYRYMACC0QYJ","name":"Elevated Errors and Delays","status":"resolved","created_at":"2026-09-17T12:27:02Z","updated_at":"2026-09-17T12:38:57Z","resolved_at":"2026-09-17T12:38:57Z","impact":"major","page_id":"01GYA9HP6C9PVD7GT21RBESVPV","incident_updates":[{"id":"01M2QP15KHEDTZ02E6Y46ASGJJ","body":"Between 12:19 and 12:37 UTC, some customers experienced degraded performance in Plain, including slow page loads, delayed API responses, and delayed live updates to threads.\n\nThis was caused by a backend job consuming excessive database resources. We've applied a fix and confirmed performance has returned to normal. We're sorry for the disruption.","created_at":"2026-09-17T12:38:57Z","display_at":"2026-09-17T12:38:57Z","incident_id":"01M2QNBB0H2CTHEYRYMACC0QYJ","status":"resolved","updated_at":"2026-09-17T12:38:57Z"},{"id":"01M2QNBB0HB48H3BWW45ASAQRQ","body":"We are currently investigating an incident causing degraded performance across parts of our platform, including elevated error rates and delayed processing. Some customers may experience slower response times or delays in certain background operations. Our team is actively investigating and working on a resolution. We will provide updates as more information becomes available.","created_at":"2026-09-17T12:27:02Z","display_at":"2026-09-17T12:27:02Z","incident_id":"01M2QNBB0H2CTHEYRYMACC0QYJ","status":"investigating","updated_at":"2026-09-17T12:27:02Z"}]},{"id":"01M2MWE6QTC5RHEKG61NY9EAP3","name":"Degraded AI thread processing","status":"resolved","created_at":"2026-09-16T10:33:13Z","updated_at":"2026-09-16T10:58:50Z","resolved_at":"2026-09-16T10:58:50Z","impact":"minor","page_id":"01GYA9HP6C9PVD7GT21RBESVPV","incident_updates":[{"id":"01M2MXX3Z9MKJJX27VQVZ6FAE9","body":"This incident has been resolved. The underlying issue affecting AI thread processing has been fixed and we're now working through the backlog of affected threads. AI generated descriptions/categories, label assignment, priority setting, title updates, and autoresponder replies are back to normal.","created_at":"2026-09-16T10:58:50Z","display_at":"2026-09-16T10:58:50Z","incident_id":"01M2MWE6QTC5RHEKG61NY9EAP3","status":"resolved","updated_at":"2026-09-16T10:58:50Z"},{"id":"01M2MWSZK45ABXB6AVE4CCXRY2","body":"We've identified the cause of the degraded AI thread processing and are working on a fix. If you have AI features enabled, some threads may still see delays or missed updates to AI generated descriptions/categories, label assignment, priority setting, title updates, and autoresponder replies.\n\nCore messaging, thread creation, and manual actions remain unaffected. We'll update this page once the fix is deployed.","created_at":"2026-09-16T10:39:39Z","display_at":"2026-09-16T10:39:39Z","incident_id":"01M2MWE6QTC5RHEKG61NY9EAP3","status":"identified","updated_at":"2026-09-16T10:39:39Z"},{"id":"01M2MWE6QTK35N6PCF0AYQ1PSH","body":"We're currently investigating degraded performance in AI powered thread processing. If you have AI features enabled, you may see delays or missed updates to:\n\n• AI generated thread descriptions and categories\n\n• AI label assignment\n\n• AI priority setting\n\n• AI title updates\n\n• Autoresponder replies (some threads may not receive an automatic response)\n\n\nCore messaging, thread creation, and manual actions are unaffected. We've identified the cause and are working on a fix. We'll post another update shortly.","created_at":"2026-09-16T10:33:13Z","display_at":"2026-09-16T10:33:13Z","incident_id":"01M2MWE6QTC5RHEKG61NY9EAP3","status":"investigating","updated_at":"2026-09-16T10:33:13Z"}]},{"id":"01M28E3FFDX9RFDM08X6Y8AMS1","name":"Insights data delays","status":"resolved","created_at":"2026-09-11T14:31:48Z","updated_at":"2026-09-11T15:56:52Z","resolved_at":"2026-09-11T15:56:52Z","impact":"minor","page_id":"01GYA9HP6C9PVD7GT21RBESVPV","incident_updates":[{"id":"01M28JZ8481134A8Z0TEVV9DTZ","body":"The Insights data delays we experienced earlier today have been resolved. All reporting data is now up to date. We apologise for any inconvenience this caused.","created_at":"2026-09-11T15:56:52Z","display_at":"2026-09-11T15:56:52Z","incident_id":"01M28E3FFDX9RFDM08X6Y8AMS1","status":"resolved","updated_at":"2026-09-11T15:56:52Z"},{"id":"01M28E3FFDFT6V41M8XYBHCFG3","body":"We are currently experiencing delays with our Insights reporting. Some data shown in Insights may be stale. We are investigating with our data infrastructure provider and monitoring progress. No action is required on your end. We will update this as we learn more.","created_at":"2026-09-11T14:31:48Z","display_at":"2026-09-11T14:31:48Z","incident_id":"01M28E3FFDX9RFDM08X6Y8AMS1","status":"monitoring","updated_at":"2026-09-11T14:31:48Z"}]},{"id":"01M25CVPPRHZMW0P17RK1V1ZEZ","name":"Webhooks delivery delayed","status":"resolved","created_at":"2026-09-10T10:12:21Z","updated_at":"2026-09-10T10:59:47Z","resolved_at":"2026-09-10T10:59:47Z","impact":"minor","page_id":"01GYA9HP6C9PVD7GT21RBESVPV","incident_updates":[{"id":"01M25FJHC67EXKTH2XJQW9PJW0","body":"The webhook delivery backlog has cleared and all systems are operating normally. Webhook events are being delivered in real time.","created_at":"2026-09-10T10:59:47Z","display_at":"2026-09-10T10:59:47Z","incident_id":"01M25CVPPRHZMW0P17RK1V1ZEZ","status":"resolved","updated_at":"2026-09-10T10:59:47Z"},{"id":"01M25E71XTVHTF9BN1FEZKN5NE","body":"We have identified the cause of the webhook delivery delays. A brief infrastructure disruption between 08:31 and 08:44 UTC caused a backlog of webhook events to build up. The disruption has resolved and our systems are actively processing the backlog.","created_at":"2026-09-10T10:36:02Z","display_at":"2026-09-10T10:36:02Z","incident_id":"01M25CVPPRHZMW0P17RK1V1ZEZ","status":"monitoring","updated_at":"2026-09-10T10:36:02Z"},{"id":"01M25CVPPRY6AEWRNNZC5P4ZFC","body":"We are investigating an issue causing delays in webhook delivery. Some webhook events may be delivered later than expected or, in limited cases, not delivered at all.","created_at":"2026-09-10T10:12:21Z","display_at":"2026-09-10T10:12:21Z","incident_id":"01M25CVPPRHZMW0P17RK1V1ZEZ","status":"investigating","updated_at":"2026-09-10T10:12:21Z"}]},{"id":"01M22S38AX5MCQ6PAWJAS9RS8W","name":"Webhook deliveries delay","status":"resolved","created_at":"2026-09-09T09:48:28Z","updated_at":"2026-09-09T10:19:09Z","resolved_at":"2026-09-09T10:19:09Z","impact":"none","page_id":"01GYA9HP6C9PVD7GT21RBESVPV","incident_updates":[{"id":"01M22TVDY233N2EC9QSH9QB1QQ","body":"Webhook deliveries have returned to normal. The backlog has been cleared and all deliveries are processing as expected.","created_at":"2026-09-09T10:19:09Z","display_at":"2026-09-09T10:19:09Z","incident_id":"01M22S38AX5MCQ6PAWJAS9RS8W","status":"resolved","updated_at":"2026-09-09T10:19:09Z"},{"id":"01M22T8QR365Z17K3P48K4ACTD","body":"Webhook deliveries are processing normally. We are continuing to monitor queue throughput to confirm full recovery.","created_at":"2026-09-09T10:08:57Z","display_at":"2026-09-09T10:08:57Z","incident_id":"01M22S38AX5MCQ6PAWJAS9RS8W","status":"monitoring","updated_at":"2026-09-09T10:08:57Z"},{"id":"01M22S38AXM6BD7QWFMJEFY8YV","body":"We are investigating a delay in webhook deliveries for some workspaces. Webhooks may be delivered later than expected or retried more than usual.","created_at":"2026-09-09T09:48:28Z","display_at":"2026-09-09T09:48:28Z","incident_id":"01M22S38AX5MCQ6PAWJAS9RS8W","status":"investigating","updated_at":"2026-09-09T09:48:28Z"}]},{"id":"01M1XM37AE2P5QH9W6D55JFKEN","name":"Delays affecting webhook delivery","status":"resolved","created_at":"2026-09-07T09:44:52Z","updated_at":"2026-09-07T14:31:41Z","resolved_at":"2026-09-07T13:31:00Z","impact":"critical","page_id":"01GYA9HP6C9PVD7GT21RBESVPV","incident_updates":[{"id":"01M1Y4GCC0CK000GTT34HC2FJW","body":"This incident is now resolved. The webhook delivery backlog has fully cleared, Sidekick is operating normally, and webhook delivery has returned to normal latency.\n\nNo further action is needed on your end. Thank you for your patience while we worked through this.","created_at":"2026-09-07T14:31:41Z","display_at":"2026-09-07T13:31:00Z","incident_id":"01M1XM37AE2P5QH9W6D55JFKEN","status":"resolved","updated_at":"2026-09-07T14:32:06Z"},{"id":"01M1XRFVHKDQ6RJSNYBNCH9APZ","body":"We identified and resolved an issue where a high volume of internal events caused a processing backlog in our webhook delivery pipeline. As a side effect, some customers experienced unexpected automation behavior (including label changes) and delayed Sidekick responses during this window.\n\nWe have applied a fix and are monitoring to confirm full recovery. No further action is needed on your end.","created_at":"2026-09-07T11:01:41Z","display_at":"2026-09-07T11:01:41Z","incident_id":"01M1XM37AE2P5QH9W6D55JFKEN","status":"monitoring","updated_at":"2026-09-07T11:01:41Z"},{"id":"01M1XQK4R11K2TZ9059NP0ZJYK","body":"Sidekick has been restored and is working normally again. We’re still investigating whether other parts of Plain are affected. At this time, the only known remaining impact is delayed webhook delivery, where some events may take longer than usual to arrive. We’ll post another update within 30 minutes or as soon as we have more information.","created_at":"2026-09-07T10:46:00Z","display_at":"2026-09-07T10:46:00Z","incident_id":"01M1XM37AE2P5QH9W6D55JFKEN","status":"investigating","updated_at":"2026-09-07T10:46:00Z"},{"id":"01M1XQ5J9SKN9J6EKFMKDXRADT","body":"We’ve identified a problem with our webhook processing pipeline that is preventing events from being handled correctly, which is in turn causing Sidekick to be unavailable. Customers may also see delays or failures in webhook delivery while this is ongoing. Our team is working on a fix, and we’ll post another update within 30 minutes or as soon as the situation changes.","created_at":"2026-09-07T10:38:35Z","display_at":"2026-09-07T10:38:35Z","incident_id":"01M1XM37AE2P5QH9W6D55JFKEN","status":"identified","updated_at":"2026-09-07T10:38:35Z"},{"id":"01M1XM37AECN4PM20B3910ASRE","body":"We’re currently investigating an issue causing Sidekick to be unavailable. Sidekick features may not load or respond as expected during this time. Other parts of Plain are unaffected. We’ll post another update within 30 minutes or as soon as we have more information.","created_at":"2026-09-07T09:44:52Z","display_at":"2026-09-07T09:44:52Z","incident_id":"01M1XM37AE2P5QH9W6D55JFKEN","status":"investigating","updated_at":"2026-09-07T09:44:52Z"}]},{"id":"01M1C4N2CPJ3NPNA6X2VDM5HMX","name":"Insights data delayed by 1 hour","status":"resolved","created_at":"2026-08-31T14:47:55Z","updated_at":"2026-09-04T10:31:37Z","resolved_at":"2026-09-04T10:31:37Z","impact":"minor","page_id":"01GYA9HP6C9PVD7GT21RBESVPV","incident_updates":[{"id":"01M1NZJMZ87ZRD4YCNR9994WCD","body":"Insights are live again.","created_at":"2026-09-04T10:31:37Z","display_at":"2026-09-04T10:31:37Z","incident_id":"01M1C4N2CPJ3NPNA6X2VDM5HMX","status":"resolved","updated_at":"2026-09-04T10:31:37Z"},{"id":"01M1C4NZPFZKNEJRRNMSKE223H","body":"We have identified the issue, and we're rolling out a fix. ","created_at":"2026-08-31T14:48:25Z","display_at":"2026-08-31T14:48:25Z","incident_id":"01M1C4N2CPJ3NPNA6X2VDM5HMX","status":"identified","updated_at":"2026-08-31T14:48:25Z"},{"id":"01M1C4N2CP046BM42NVQ5KPTSW","body":"Data being viewed in **Insights** will be delayed by around 1 hour.","created_at":"2026-08-31T14:47:55Z","display_at":"2026-08-31T14:47:55Z","incident_id":"01M1C4N2CPJ3NPNA6X2VDM5HMX","status":"investigating","updated_at":"2026-08-31T14:47:55Z"}]},{"id":"01M11PM75HPB17GSDAK8CRRSNZ","name":"Page load errors","status":"resolved","created_at":"2026-08-27T13:30:22Z","updated_at":"2026-08-27T13:43:11Z","resolved_at":"2026-08-27T13:43:11Z","impact":"major","page_id":"01GYA9HP6C9PVD7GT21RBESVPV","incident_updates":[{"id":"01M11QBNK5SPDSSXG6B82EDWWS","body":"This incident has been resolved. The issue causing errors on page load has been addressed and service is back to normal. We apologize for any disruption.","created_at":"2026-08-27T13:43:11Z","display_at":"2026-08-27T13:43:11Z","incident_id":"01M11PM75HPB17GSDAK8CRRSNZ","status":"resolved","updated_at":"2026-08-27T13:43:11Z"},{"id":"01M11PZJVMVHB2G1C5SM8R6QHK","body":"We have applied a fix and are monitoring to confirm full recovery. If you are still experiencing errors on page load, reloading the page should resolve it. We will provide a final update shortly.","created_at":"2026-08-27T13:36:35Z","display_at":"2026-08-27T13:36:35Z","incident_id":"01M11PM75HPB17GSDAK8CRRSNZ","status":"monitoring","updated_at":"2026-08-27T13:36:35Z"},{"id":"01M11PM75HYXYYGP9GPBQF6SXP","body":"We are investigating reports of an error appearing on page load. Reloading the page resolves the issue in most cases. We will provide an update shortly.","created_at":"2026-08-27T13:30:22Z","display_at":"2026-08-27T13:30:22Z","incident_id":"01M11PM75HPB17GSDAK8CRRSNZ","status":"investigating","updated_at":"2026-08-27T13:30:22Z"}]},{"id":"01M11K7V004N02GF2YT6VY97V6","name":"Thread Un-snoozing Not Working","status":"resolved","created_at":"2026-08-27T12:31:11Z","updated_at":"2026-08-27T12:51:06Z","resolved_at":"2026-08-27T12:51:06Z","impact":"minor","page_id":"01GYA9HP6C9PVD7GT21RBESVPV","incident_updates":[{"id":"01M11MC9M0BG9BC0ZX1S94HW7D","body":"This incident has been resolved. Snoozed threads that were delayed during this window are now being processed and returned to inboxes automatically.\n\n**Root cause:** A recent service migration introduced a permission boundary issue that prevented the un-snoozing process from running. No data was lost.\n\nWe apologize for the disruption.","created_at":"2026-08-27T12:51:06Z","display_at":"2026-08-27T12:51:06Z","incident_id":"01M11K7V004N02GF2YT6VY97V6","status":"resolved","updated_at":"2026-08-27T12:51:06Z"},{"id":"01M11K7V0079RWK1M3K7PGW6FQ","body":"We are currently investigating an issue where snoozed threads are not being returned to the inbox at the expected time.\n\n\nOur team is actively looking into the root cause. We will provide another update shortly.","created_at":"2026-08-27T12:31:11Z","display_at":"2026-08-27T12:31:11Z","incident_id":"01M11K7V004N02GF2YT6VY97V6","status":"investigating","updated_at":"2026-08-27T12:31:11Z"}]},{"id":"01M0Z7YRE3JBJGV65VHB2ND5V2","name":"Slack notifications delayed","status":"resolved","created_at":"2026-08-26T14:35:30Z","updated_at":"2026-08-26T17:29:01Z","resolved_at":"2026-08-26T17:29:01Z","impact":"minor","page_id":"01GYA9HP6C9PVD7GT21RBESVPV","incident_updates":[{"id":"01M0ZHWESDVAW42M260WGZX3RQ","body":"We have complete the fix and there should be no more delays in notifications. We have completed follow up work to make sure this doesn't happen again.","created_at":"2026-08-26T17:29:01Z","display_at":"2026-08-26T17:29:01Z","incident_id":"01M0Z7YRE3JBJGV65VHB2ND5V2","status":"resolved","updated_at":"2026-08-26T17:29:01Z"},{"id":"01M0ZHSQCSRA36MFQKMV7S0CDR","body":"We have complete the fix and there should be no more delays in notifications. We have completed follow up work to make sure this doesn't happen again.","created_at":"2026-08-26T17:27:31Z","display_at":"2026-08-26T17:27:31Z","incident_id":"01M0Z7YRE3JBJGV65VHB2ND5V2","status":"identified","updated_at":"2026-08-26T17:27:31Z"},{"id":"01M0ZBHP5FQ2S4FF9DWHDHYH6K","body":"We have cleared the backlog of stuck notifications. Customers should now be receiving notifications again. We are working on a fix to prevent this from happening again and will update this page once it's in place.","created_at":"2026-08-26T15:38:16Z","display_at":"2026-08-26T15:38:16Z","incident_id":"01M0Z7YRE3JBJGV65VHB2ND5V2","status":"identified","updated_at":"2026-08-26T15:38:16Z"},{"id":"01M0Z7YRE32RXM798YTKVKB30D","body":"We have identified an issue causing delays in Slack notifications. The root cause has been pinpointed and our team is actively working on a targeted fix. Some customers may experience delayed notifications in the meantime. We will provide further updates as we make progress.","created_at":"2026-08-26T14:35:30Z","display_at":"2026-08-26T14:35:30Z","incident_id":"01M0Z7YRE3JBJGV65VHB2ND5V2","status":"identified","updated_at":"2026-08-26T14:35:30Z"}]},{"id":"01M0TEZH81AQ6GPE50MN38WN5G","name":"Slack notifications are delayed by 15 minutes","status":"resolved","created_at":"2026-08-24T18:02:03Z","updated_at":"2026-08-24T19:23:30Z","resolved_at":"2026-08-24T19:23:30Z","impact":"minor","page_id":"01GYA9HP6C9PVD7GT21RBESVPV","incident_updates":[{"id":"01M0TKMN77G5G3BZFBXBADB9WH","body":"Slack notification frequency has recovered to normal levels.","created_at":"2026-08-24T19:23:30Z","display_at":"2026-08-24T19:23:30Z","incident_id":"01M0TEZH81AQ6GPE50MN38WN5G","status":"resolved","updated_at":"2026-08-24T19:23:30Z"},{"id":"01M0TEZH818YDEJCPTGGEMPFXH","body":"A bulk update process via the API has created a slight backlog in our Slack notifications handler queue of about 15 minutes. No data has been lost/dropped.","created_at":"2026-08-24T18:02:03Z","display_at":"2026-08-24T18:02:03Z","incident_id":"01M0TEZH81AQ6GPE50MN38WN5G","status":"investigating","updated_at":"2026-08-24T18:02:03Z"}]},{"id":"01M0JJ1VVBK11SGF2FFS8GWAGS","name":"Insights/Reporting is down","status":"resolved","created_at":"2026-08-21T16:21:50Z","updated_at":"2026-08-21T16:52:22Z","resolved_at":"2026-08-21T16:52:22Z","impact":"minor","page_id":"01GYA9HP6C9PVD7GT21RBESVPV","incident_updates":[{"id":"01M0JKSRVMFWPN73W9DWZX5G27","body":"Insights and Reporting functionality has been completely restored.","created_at":"2026-08-21T16:52:22Z","display_at":"2026-08-21T16:52:22Z","incident_id":"01M0JJ1VVBK11SGF2FFS8GWAGS","status":"resolved","updated_at":"2026-08-21T16:52:22Z"},{"id":"01M0JJ1VVBT06JS0X98ARH6V1A","body":"Reporting and Insights functionality has been restored.","created_at":"2026-08-21T16:21:50Z","display_at":"2026-08-21T16:21:50Z","incident_id":"01M0JJ1VVBK11SGF2FFS8GWAGS","status":"monitoring","updated_at":"2026-08-21T16:21:50Z"}]},{"id":"01M0FEQ9MRGSBSHH2W074K85KH","name":"Delays processing customer \u0026 tenant imports","status":"resolved","created_at":"2026-08-20T11:25:55Z","updated_at":"2026-08-20T15:16:54Z","resolved_at":"2026-08-20T15:16:54Z","impact":"none","page_id":"01GYA9HP6C9PVD7GT21RBESVPV","incident_updates":[{"id":"01M0FVY8FHHNR8ZJ6ZS0J667P0","body":"The backlog has cleared. The CRM sync is operating at normal capacity again.","created_at":"2026-08-20T15:16:54Z","display_at":"2026-08-20T15:16:54Z","incident_id":"01M0FEQ9MRGSBSHH2W074K85KH","status":"resolved","updated_at":"2026-08-20T15:16:54Z"},{"id":"01M0FHPA2EHW8S6T6GJR2CJF9V","body":"We’ve identified the cause: a large data sync from one integration has backed up our import processing queue, delaying CRM and data source syncs across some workspaces. We’re working to clear the backlog and expect syncs to catch up progressively","created_at":"2026-08-20T12:17:48Z","display_at":"2026-08-20T12:17:48Z","incident_id":"01M0FEQ9MRGSBSHH2W074K85KH","status":"identified","updated_at":"2026-08-20T12:17:48Z"},{"id":"01M0FEQ9MRYFN58ZBHVE3HMCBJ","body":"We’re investigating delays affecting CRM and data source syncs (Salesforce, HubSpot, and others) where imports may take significantly longer than usual to complete. No data is lost and syncs will catch up once resolved. We’ll provide an update shortly.","created_at":"2026-08-20T11:25:55Z","display_at":"2026-08-20T11:25:55Z","incident_id":"01M0FEQ9MRGSBSHH2W074K85KH","status":"investigating","updated_at":"2026-08-20T11:25:55Z"}]},{"id":"01M0DGX9B6YXKMC5BHEKDGG9V5","name":"Ari is failing to reply when searching for knowledge","status":"resolved","created_at":"2026-08-19T17:25:39Z","updated_at":"2026-08-19T18:10:20Z","resolved_at":"2026-08-19T18:10:20Z","impact":"major","page_id":"01GYA9HP6C9PVD7GT21RBESVPV","incident_updates":[{"id":"01M0DKF2Q064AK1Z9A9BY1QRTZ","body":"Errors stopped at 18:55 BST. ","created_at":"2026-08-19T18:10:20Z","display_at":"2026-08-19T18:10:20Z","incident_id":"01M0DGX9B6YXKMC5BHEKDGG9V5","status":"resolved","updated_at":"2026-08-19T18:10:20Z"},{"id":"01M0DK9D6MZDBW23B7QTRVWRSD","body":"Fix has been deployed to production, we are seeing zero errors.\n\nContinuing to monitor. ","created_at":"2026-08-19T18:07:14Z","display_at":"2026-08-19T18:07:14Z","incident_id":"01M0DGX9B6YXKMC5BHEKDGG9V5","status":"monitoring","updated_at":"2026-08-19T18:07:14Z"},{"id":"01M0DJMQWQE5M8HFWQHP4FG3BJ","body":"We are waiting for the fix to be deployed to production.","created_at":"2026-08-19T17:55:56Z","display_at":"2026-08-19T17:55:56Z","incident_id":"01M0DGX9B6YXKMC5BHEKDGG9V5","status":"identified","updated_at":"2026-08-19T17:55:56Z"},{"id":"01M0DH9MXS2M0MTAX0KAN8Q492","body":"We've identified a recent bad deploy at 17:51 BST which meant that calls from Ari to Turbopuffer started to fail. \n\nTurbopuffer is used by Ari to search for knowledge, so only Ari replies that require knowledge are impacted.\n\nWe have found the issue and are currently rolling back.","created_at":"2026-08-19T17:32:24Z","display_at":"2026-08-19T17:32:24Z","incident_id":"01M0DGX9B6YXKMC5BHEKDGG9V5","status":"identified","updated_at":"2026-08-19T17:52:36Z"},{"id":"01M0DGX9B6621X5BN7JB9ABKH1","body":"We've identified issues with some of Ari's responses. We're investigating why and will update shortly.","created_at":"2026-08-19T17:25:39Z","display_at":"2026-08-19T17:25:39Z","incident_id":"01M0DGX9B6YXKMC5BHEKDGG9V5","status":"investigating","updated_at":"2026-08-19T17:53:18Z"}]},{"id":"01M0DCDDNJD0PK40KVFCXA3T81","name":"Slack notification delayed","status":"resolved","created_at":"2026-08-19T16:07:05Z","updated_at":"2026-08-19T16:07:05Z","resolved_at":"2026-08-19T15:13:00Z","impact":"minor","page_id":"01GYA9HP6C9PVD7GT21RBESVPV","incident_updates":[{"id":"01M0DCDDNJFXDRF491E28SHJVJ","body":"Notifications are fully operational again. We had a big backlog on notifications which have since resolved. We will continue monitoring the health of Slack Notifications.","created_at":"2026-08-19T16:07:05Z","display_at":"2026-08-19T15:13:00Z","incident_id":"01M0DCDDNJD0PK40KVFCXA3T81","status":"resolved","updated_at":"2026-08-19T16:07:05Z"},{"id":"01M0DCDDNJC2AC6RXHKV8B7DW4","body":"Notifications for multiple workspaces are delayed. We are investigating this.","created_at":"2026-08-19T16:07:05Z","display_at":"2026-08-19T14:47:00Z","incident_id":"01M0DCDDNJD0PK40KVFCXA3T81","status":"identified","updated_at":"2026-08-19T16:07:05Z"}]},{"id":"01M09394QFPDYPZD3ZKB6XRNXE","name":"Webhook delivery is delayed","status":"resolved","created_at":"2026-08-18T00:10:30Z","updated_at":"2026-08-18T02:40:31Z","resolved_at":"2026-08-18T02:40:31Z","impact":"minor","page_id":"01GYA9HP6C9PVD7GT21RBESVPV","incident_updates":[{"id":"01M09BVTCQY9GFSF9HN1Q14WXP","body":"Webhook delivery has returned to normal.","created_at":"2026-08-18T02:40:31Z","display_at":"2026-08-18T02:40:31Z","incident_id":"01M09394QFPDYPZD3ZKB6XRNXE","status":"resolved","updated_at":"2026-08-18T02:40:31Z"},{"id":"01M09394QF0KVWR7D7GJ0WBNFV","body":"We are currently investigating reports of delays to webhook delivery.","created_at":"2026-08-18T00:10:30Z","display_at":"2026-08-18T00:10:30Z","incident_id":"01M09394QFPDYPZD3ZKB6XRNXE","status":"investigating","updated_at":"2026-08-18T00:10:30Z"}]},{"id":"01M083756F47TC9PWB9FEQH3GG","name":"Search unavailable in the support app","status":"resolved","created_at":"2026-08-17T14:50:11Z","updated_at":"2026-08-17T16:34:05Z","resolved_at":"2026-08-17T16:34:05Z","impact":"minor","page_id":"01GYA9HP6C9PVD7GT21RBESVPV","incident_updates":[{"id":"01M0895DYCKFHWVQVZDP98GBR7","body":"A fix has been merged for the issue which caused a full page refresh on search","created_at":"2026-08-17T16:34:05Z","display_at":"2026-08-17T16:34:05Z","incident_id":"01M083756F47TC9PWB9FEQH3GG","status":"resolved","updated_at":"2026-08-17T16:34:05Z"},{"id":"01M085MFXTFKKM0NJ99XDANBTE","body":"Search in the Plain web app is working normally again. The issue causing a full page reload when typing in search has been fixed and deployed. We are monitoring its behavior.\n\nSorry for the disruption.","created_at":"2026-08-17T15:32:25Z","display_at":"2026-08-17T15:32:25Z","incident_id":"01M083756F47TC9PWB9FEQH3GG","status":"monitoring","updated_at":"2026-08-17T15:32:25Z"},{"id":"01M083756FBBQ31G6KGT1QZANX","body":"We are investigating an issue causing search to be unavailable in the support app. A fix has been identified and is ready to deploy.","created_at":"2026-08-17T14:50:11Z","display_at":"2026-08-17T14:50:11Z","incident_id":"01M083756F47TC9PWB9FEQH3GG","status":"identified","updated_at":"2026-08-17T14:50:11Z"}]},{"id":"01KZ6QYEQ91KRTRMPF1H6CG710","name":"Reporting data delays","status":"resolved","created_at":"2026-08-04T15:58:15Z","updated_at":"2026-08-04T16:22:13Z","resolved_at":"2026-08-04T16:22:13Z","impact":"minor","page_id":"01GYA9HP6C9PVD7GT21RBESVPV","incident_updates":[{"id":"01KZ6SAB811PGFXC1RD9VGX925","body":"We have resolved the issue. All data in reporting is now up to date. ","created_at":"2026-08-04T16:22:13Z","display_at":"2026-08-04T16:22:13Z","incident_id":"01KZ6QYEQ91KRTRMPF1H6CG710","status":"resolved","updated_at":"2026-08-04T16:22:13Z"},{"id":"01KZ6QYWME2TJH2AJ0024RW3M6","body":"We have identified the source of the issue and are working with our data infrastructure provider to investigate. We will post an update once we have more information.","created_at":"2026-08-04T15:58:29Z","display_at":"2026-08-04T15:58:29Z","incident_id":"01KZ6QYEQ91KRTRMPF1H6CG710","status":"identified","updated_at":"2026-08-04T15:58:29Z"},{"id":"01KZ6QYEQ9NJE441FZJZ9PB6Q5","body":"We are investigating an issue affecting the reporting features in Plain. Some users may have seen stale or delayed data in their Insights dashboards, particularly around **15:14 UTC** today.","created_at":"2026-08-04T15:58:15Z","display_at":"2026-08-04T15:58:15Z","incident_id":"01KZ6QYEQ91KRTRMPF1H6CG710","status":"investigating","updated_at":"2026-08-04T15:58:15Z"}]},{"id":"01KYS7HMJZBTVNVPC63KYZWX0Q","name":"Plain Reporting - Investigating data delay","status":"resolved","created_at":"2026-07-30T10:01:30Z","updated_at":"2026-07-30T11:43:42Z","resolved_at":"2026-07-30T11:43:42Z","impact":"minor","page_id":"01GYA9HP6C9PVD7GT21RBESVPV","incident_updates":[{"id":"01KYSDCRKW5FMAY09T7TJ50E69","body":"Reporting is back to normal. The issue affecting data processing has been fixed and we've confirmed reports are up to date again.\n\nSorry for the disruption today.","created_at":"2026-07-30T11:43:42Z","display_at":"2026-07-30T11:43:42Z","incident_id":"01KYS7HMJZBTVNVPC63KYZWX0Q","status":"resolved","updated_at":"2026-07-30T11:43:42Z"},{"id":"01KYSBSPZF8967TQSX4RZR0J6P","body":"A fix is being applied for the reporting delay we flagged earlier today. We're keeping an eye on things to confirm data is processing normally again.\n\nIf you're still seeing stale figures for activity after 06:17 UTC this morning, that should clear up shortly. We'll post a final update once everything is back to normal.","created_at":"2026-07-30T11:15:49Z","display_at":"2026-07-30T11:15:49Z","incident_id":"01KYS7HMJZBTVNVPC63KYZWX0Q","status":"monitoring","updated_at":"2026-07-30T11:15:49Z"},{"id":"01KYS8ZGBQ1TQQEX26XCKXYFQP","body":"We've identified the cause of the reporting delay. It's related to a third-party service we use for data processing, and we're in contact with their team now.\n\nReporting data may still show stale figures for activity after 06:17 UTC this morning. Everything else in Plain is working normally.\n\nWe'll post another update once we have a fix or a clearer timeline.","created_at":"2026-07-30T10:26:33Z","display_at":"2026-07-30T10:26:33Z","incident_id":"01KYS7HMJZBTVNVPC63KYZWX0Q","status":"identified","updated_at":"2026-07-30T10:26:33Z"},{"id":"01KYS7HMJZZAHB2EM9RDHY4C7K","body":"We're currently investigating an issue affecting Reporting in Plain.\n\nReporting data may appear stale or incomplete for activity after approximately 06:17 UTC this morning. All other Plain features are working normally, including thread management, messaging, and integrations.\n\nOur team has identified the source of the issue and is actively working to resolve it. We'll share an update as soon as data has been restored to normal.\n\nSorry for the disruption.","created_at":"2026-07-30T10:01:30Z","display_at":"2026-07-30T10:01:30Z","incident_id":"01KYS7HMJZBTVNVPC63KYZWX0Q","status":"investigating","updated_at":"2026-07-30T10:01:30Z"}]},{"id":"01KYMN5A83A497JAR4Q700TB5P","name":"Sidekick: Codebase query functionality degraded","status":"resolved","created_at":"2026-07-28T15:23:14Z","updated_at":"2026-07-28T15:56:31Z","resolved_at":"2026-07-28T15:56:31Z","impact":"minor","page_id":"01GYA9HP6C9PVD7GT21RBESVPV","incident_updates":[{"id":"01KYMQ281DQ139TBBX4HDWD1ZH","body":"Sidekick's GitHub/codebase query functionality has been fully restored. We rebuilt and redeployed the affected agent environment using the correct provisioning process. All codebase queries are working normally across all workspaces.\n\nWe apologize for the disruption.","created_at":"2026-07-28T15:56:31Z","display_at":"2026-07-28T15:56:31Z","incident_id":"01KYMN5A83A497JAR4Q700TB5P","status":"resolved","updated_at":"2026-07-28T15:56:31Z"},{"id":"01KYMPKQ5VR2RE3DC5MDS48TXC","body":"We have identified the root cause and a corrected build is now being deployed to production. Sidekick's codebase query functionality should be restored shortly. We will confirm once the deployment is complete.","created_at":"2026-07-28T15:48:35Z","display_at":"2026-07-28T15:48:35Z","incident_id":"01KYMN5A83A497JAR4Q700TB5P","status":"identified","updated_at":"2026-07-28T15:48:35Z"},{"id":"01KYMN8N0037DK0Y54DJN9SGXW","body":"We have identified the root cause (a misprovisionment of the Sidekick agent environment) and a fix is currently being deployed. We will post an update once service is restored.","created_at":"2026-07-28T15:25:03Z","display_at":"2026-07-28T15:25:03Z","incident_id":"01KYMN5A83A497JAR4Q700TB5P","status":"identified","updated_at":"2026-07-28T15:25:03Z"},{"id":"01KYMN5A8362SQAFF79V0Y5E78","body":"We are investigating an issue affecting Sidekick's ability to search and query codebases (GitHub repositories). Sidekick responses that rely on code lookups may be incomplete or return errors.","created_at":"2026-07-28T15:23:14Z","display_at":"2026-07-28T15:23:14Z","incident_id":"01KYMN5A83A497JAR4Q700TB5P","status":"investigating","updated_at":"2026-07-28T15:25:09Z"}]},{"id":"01KYM2YG01Y2CC52ABHEZMZHFS","name":"Sidekick-based Workflows Outage","status":"resolved","created_at":"2026-07-28T10:04:56Z","updated_at":"2026-07-28T10:34:14Z","resolved_at":"2026-07-28T10:34:14Z","impact":"critical","page_id":"01GYA9HP6C9PVD7GT21RBESVPV","incident_updates":[{"id":"01KYM4M4WZ51WEAXSZEXFY970N","body":"The fix has been confirmed working, sidekick discussions in workflows should be running as expected again. Please don't hesitate to reach out to us if you are still experiencing any unexpected behavior.","created_at":"2026-07-28T10:34:14Z","display_at":"2026-07-28T10:34:14Z","incident_id":"01KYM2YG01Y2CC52ABHEZMZHFS","status":"resolved","updated_at":"2026-07-28T10:34:58Z"},{"id":"01KYM41Z5KWCSENE6RFKG037SK","body":"The fix has been deployed and we are monitoring the situation.","created_at":"2026-07-28T10:24:19Z","display_at":"2026-07-28T10:24:19Z","incident_id":"01KYM2YG01Y2CC52ABHEZMZHFS","status":"monitoring","updated_at":"2026-07-28T10:24:19Z"},{"id":"01KYM335B73PRC6HR553C3R9N9","body":"Sidekick conversations generally are unaffected, only workflow steps that run a Sidekick conversation in the background are impacted.","created_at":"2026-07-28T10:07:29Z","display_at":"2026-07-28T10:07:29Z","incident_id":"01KYM2YG01Y2CC52ABHEZMZHFS","status":"identified","updated_at":"2026-07-28T10:08:41Z"},{"id":"01KYM2YG018VCHKZBZ2YFTS4RC","body":"Workflows that include steps that interact with Sidekick are currently not running. We have identified the issue and are working on a fix. ","created_at":"2026-07-28T10:04:56Z","display_at":"2026-07-28T10:04:56Z","incident_id":"01KYM2YG01Y2CC52ABHEZMZHFS","status":"identified","updated_at":"2026-07-28T10:04:56Z"}]}]}