As of 09:25 UTC, write actions on Plain’s API have been stable since about 08:45 UTC, and error rates are back to normal. Creating or closing threads, sending emails, and other write actions are working. Webhook deliveries have caught up. Notifications and search indexing are still catching up on a backlog, so some may arrive late or take a while to show recent changes, and some AI-powered features may take longer to reflect recent activity. We’re also checking whether any writes made during the incident were left incomplete. We’ll post another update within 30 minutes, by 09:55 UTC.
Monitoring
As of 09:25 UTC, write actions on Plain’s API have been stable since about 08:45 UTC, and error rates are back to normal. Creating or closing threads, sending emails, and other write actions are working. Webhook deliveries have caught up. Notifications and search indexing are still catching up on a backlog, so some may arrive late or take a while to show recent changes, and some AI-powered features may take longer to reflect recent activity. We’re also checking whether any writes made during the incident were left incomplete. We’ll post another update within 30 minutes, by 09:55 UTC.
Identified
As of 09:00 UTC, the source of the high volume of writes has stopped, and write errors on Plain’s API have dropped back to near normal levels. Creating or closing threads, sending emails, and other write actions should now work, though some customers may still see occasional failures. Notifications, search indexing, and webhooks are still delayed while we work through a backlog, and this will take some time to clear. We’re also checking whether any writes made during the incident were left incomplete. We’ll post another update within 30 minutes, by 09:35 UTC.
Identified
As of 08:45 UTC, write errors on Plain’s API are now less frequent, but some customers may still see creating or closing threads, sending emails, and other write actions fail intermittently. We’re taking steps to reduce the load on our systems. Notifications, search indexing, and webhooks are still delayed while we work through a backlog, and this will take some time to clear. We’ll post another update within 30 minutes, by 09:15 UTC.
Identified
We’re seeing intermittent errors on Plain’s API since around 07:42 UTC. Creating or closing threads, sending emails, and other write actions may fail for some customers during these spikes. We’ve identified the cause as rate limiting from a high volume of API writes. Notifications, search indexing, and webhooks are also delayed while we work through a backlog.
