Reporting data is fully caught up. The refresh finished at 11:08 UTC, and charts and metrics now include all activity since October 29, 12:30 UTC. No messages or threads were lost. Reporting is back on its normal hourly refresh.
Resolved
Reporting data is fully caught up. The refresh finished at 11:08 UTC, and charts and metrics now include all activity since October 29, 12:30 UTC. No messages or threads were lost. Reporting is back on its normal hourly refresh.
Monitoring
We've put a fix in place and the reporting data refresh is running again. Reporting views are catching up now, and we expect them to be fully up to date by around 11:30 UTC. No messages or threads have been lost. We'll post another update once reporting is current.
Identified
We've identified the cause: the job that refreshes reporting data has been failing since yesterday, October 29, around 14:00 CET. No messages or threads have been lost, and only the reporting views are behind. The team is working on a fix, and once it's in, reporting will catch up within about an hour.
Investigating
We're aware that reporting charts and metrics are showing incomplete data for activity since yesterday, October 29, around 13:30 CET. No messages or threads have been lost. Only the reporting views are behind. We're investigating and will post an update as soon as data is refreshing again.
